We will process your order immediately after
purchase – this may take up to seven days – after which you will receive a
shipping confirmation. Since we have to special order some
products, most orders will be shipped within five business days.
be advised that during peak seasons, such as Christmas, we along with the post
office experience a much higher shipping volume than usual. In such
times, there are generally more delays, for which we want to thank you for
your patience in advance.
We sincerely apologize if you are experiencing this
In our experience, some delivery services may forget to
leave a delivery notice with the customer and the shipment is likely at the
customer’s local post office. Another common situation is that the shipment may
have been delivered to a neighbor. We recommend that you check with your
neighbors and/or call your local post office to locate the shipment. If you cannot
locate your shipment, please connect with us at firstname.lastname@example.org and
we will do our best to help you!
In order to meet the high demand, we store
our products at several warehouses; therefore, products are often individually
packed and shipped. Please note that, although we ship several packages, the
shipping cost for you, even with larger orders, is always free!In order to meet the high
demand, we store our products at several warehouses. Therefore, products are
always individually packed and shipped. Although we ship several packages, the
shipping cost for you, even with larger orders, is of course, always free.
our online shop you will only find items that we have in stock for you. It can
happen every now and then that particularly sought-after items, color
variations, or sizes are sold out after a short time. Have a look around - you
will probably find a first-class replacement in our range of products.
Just like you, we do not like shipping costs. So, we send out every shipment
free of charge! In addition, there is a number provided for each shipment so
you can conveniently track delivery progress.
course, please return the item according to our cancellation policy. In the
case of an exchange, please enclose a note specifying that it is an exchange,
together with your order number and the item you want instead.
you will be responsible for the shipping costs associated with the return. We
send the goods to you free of charge, and appreciate the same in return. We appreciate
your understanding! All information about the return process can be found in
our cancellation policy.
Unfortunately, we do
not provide you with a return label and you will have to write the address on
the packet yourself. All information pertaining to the return process can be
found in our cancellation policy.
the quickest response, connect with us on our Facebook page! Alternatively, you
can email us at email@example.com. We do our best to process your request
as soon as possible, and are usually able to do so within 48 hours.
Your security is of greatest priority to us when
completing a payment transaction. To ensure maximum security, your payment will
be processed by a special security certified partner. As well, your
information will only be transmitted in encrypted form to ensure that third
parties cannot read it.