Help Center

Frequently Asked Questions


How long will it take for my order to arrive?

When will my order be shipped?

Can I track my shipment with a tracking number?

The shipment status of my shipment is not updating anymore, what does that mean and what can I do?

My product has already been delivered according to the shipment status, but I have not received anything. What is going on?

I have ordered several products, but only one has arrived. Why?

Why can I suddenly not find a certain product anymore?

Is there a charge for shipping?

Is there a minimum order value?

What are the payment options?


How can I return the item I ordered?

I don't like the product, is an exchange possible?

Do I have to pay the shipping costs for a return myself?

Where can I get a return label (return slip)?


What is the best way to contact the King7Seven team?

What information should I include in a request for customer support?


How secure is my data?